Complaints about building control functions

Feedback in the form of complaints provides opportunities for learning and improving services.  We want to hear from you if you feel dissatisfied with any part of our service related to Building Consent processing, inspecting or issuing of Code Compliance Certificates, you can fill in the online “Make a Complaint” form.

Alternatively, you can email your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it., or post it in writing to Matamata-Piako District Council, PO Box 266, Te Aroha, 3342. 

Please see the Building Complaints Policy for more information.

BCA Determinations process

If you would like to take a decision about a building consent further, then a Determination can be obtained from MBIE.