Council is responsible for fixing individual streetlights if it's a blown light bulb or broken light fitting, but if it is a fault with the cable carrying electricity to the streetlights, that will be fixed by Powerco once we notify our electricity supplier.

Streetlights are maintained and serviced by our maintenance contractor who patrols roads regularly. However, we also rely on our residents to report faults to us. 

Report a faulty streetlight

If a streetlight near you is not working, contact us on 07 884 0060, log a report via the Antenno app or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Include a good description of the street address and a description of the problem e.g. lights out or flickering. 

If the streetlight is on a State Highway (in the 70km - 100km zone), please contact New Zealand Transport Agency - Waka Kotahi.

Electricity retailer and Powerco

Once we've reported the power supply faults to our electricity retailer, they then pass it on to Powerco. Powerco manages power lines, poles, transformers, cables and pipes that connect homes and businesses with electricty and gas. Powerco receives the notification and will deploy a technician to the fault. 

What's the process 

1. Council notifies our streetlight contractor, who will physically assess the streetlight outage in the first instance.
2. In the event that the outage is due to an issue on the Powerco network, we notify Powerco via our retail company.
3. PowerCo receives the notification and will deploy a technician.

Streetlight notices

Morrinsville streetlights, 2024 

1 May 2024 update - We are aware there continues to be a fault with streetlights working day and night in parts of Morrinsville. Powerco's fault person has advised there needs to be a cable replaced on the Powerco network. Powerco are working with their contractors to arrange traffic management and/or equipment to repair the fault. Once this work has been completed, the lights should resume to only working at night.

We appreciate your patience and understanding during this time. We aim to keep you updated on any new developments as they come and will continue to work with Powerco to get the fault resolved.

22 April 2024 update -  We are aware there continue to be issues with streetlights out in parts of Morrinsville. We have logged another job with our contractor Powerco.

We appreciate your patience and understanding during this time. We aim to keep you updated on any new developments as they come and will continue to work with Powerco to get the problem resolved.

When travelling in the evening please take care.

17 April 2024 update - A Powerco technician has investigated the fault and will be attending the fault on Friday 19 April to install a new cable under the road.

In some instances, the technician will keep the lights on during the day to bypass the fault at night. Please note, council will not be charged for the electricity when the lights are left on during the day while repairs are being carried out.

15 April 2024 update - Powerco is aware of a number of recent streetlight issues affecting parts of Morrinsville. Their crews have been attending sites reported to be faulty once they are logged by our electricity retailer. A Powerco technician will be investigating this fault tonight (15 April).

Once the fault has been fixed crews will continue to monitor lights in the area. Powerco thanks residents for their patience and encourages customers to continue reporting streetlight issues through Council as they arise.