Water notices

 📢 Water Use Advisory – Tills Road to Harding Road Area

Due to the recent severe weather and its impact on the Tills Road Water Treatment Plant and the associated Tills Road–Harding Road bulk water main, residents in this area may experience reduced water pressure and may be at risk of temporary water shortages over the coming days.

To help maintain supply for everyone, we are asking households and properties along this section of the network to please:

🚫 Limit non‑essential water use

• Avoid garden watering
• Delay outdoor cleaning
• Reduce laundry loads where possible
• Minimise long showers
• Avoid filling stock troughs excessively (top‑up only)

💧 Essential use only

Please use water for drinking, hygiene and essential household needs only until conditions improve.

🛠 Why this is needed

The severe weather has put pressure on the Tills Road Water Treatment Plant and the bulk main supplying your area. Reducing water use now will help prevent outages and ensure water remains available for essential needs.

📨 Further updates

We will continue to monitor the situation closely and provide updates if conditions change. Thank you for your patience and cooperation as we work to maintain reliable water service.

If you experience a complete loss of supply, please contact us immediately on 0800 746 467.

Planned water shutdowns

Stanley Avenue and Gordon Avenue, Te Aroha

We'll be shutting down water supply to properties on Stanley Avenue and Gordon Avenue, Te Aroha on Thursday, 12 March 2026 from 10am-2pm. Our reticulation team will be installing a new fire hydrant. This is expected to affect 13-41 Stanley Avenue, and 2-4 Gordon Avenue.

Please ensure you make alternative arrangements for essential water supply during this time. Please turn all your household taps off, as the water may be turned back on earlier than advised. Once water supply is restored, we suggest turning on an outdoor tap for a minute to flush out any air bubbles, which can cause temporary discolouration.

If your water has not been restored by 2.30pm, try running your tap for a few minutes longer until water begins flowing normally. If the issue continues, please contact us. 

If you have any queries about this shutdown, or you or a member of your household depend on water for critical medical support that requires a continuation of water supply, please contact us on 0800 746 467.

Thank you for your patience while we maintain our water network. 

 Clarke Street, Te Aroha - WATER SHUTDOWN 18 MARCH NO LONGER REQUIRED, LEAK HAS BEEN FIXED

We'll be shutting down water supply to properties on Clarke Street on Wednesday, 18 March 2026 from 9am-1pm so our reticulation team can carry out repairs to a fire hydrant. 

Thank you for your patience while we maintain our water network. 

Water valve testing, ongoing around the district.

We are exercising water valves around the district to ensure they're working properly - this is an important part of maintaining our water network as it helps us identify issues early. This process may dislodge sediment and it's possible some properties may experience "dirty water".

If you notice dirty water, we recommend turning on an outside tap for a few minutes to flush through any sediment or air bubbles, which may cause discolouration to the water. If that does not solve the issue, please contact us 0800 746 467. Thank you for your patience.

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