Water Notices
Planned water shutdown Te Aroha, 8 May 2024 *Cancelled*
We will be shutting down water supply on Wednesday 8 May from 9am - 12:15pm so we can install a valve to isolate our water main.
This will affect properties on Waihou Road, Te Aroha.
We also ask that all taps in the house are turned off, as the water may be turned back on earlier than advised.
When water supply is restored, we recommend flushing an outside tap for a minute to flush through any air bubbles, which may cause discolouration to the water. If by 12:35pm your water has not been restored, keep an outside tap on for a few minutes longer until water starts running. If that does not solve the issue, please contact us.
If you have any queries regarding this shutdown, or you or a member of your household depend on water for critical medical support that requires a continuation of water supply please do not hesitate to contact us on 0800 746 467.
We thank you for your patience while we make sure our water network is well maintained.
Learnings from the November 2022 Morrinsville water event
Severe weather in Morrinsville recently caused havoc with the water treatment plant, resulting in critical water restrictions for the Morrinsville community for several days. Here we share what happened at the plant, what we learnt and what we are doing to prevent this occurring again.
Severe weather on Wednesday 23 and Thursday 24 November in the Morrinsville water catchment stirred up lots of dirt and debris in the raw water supply. This isn't uncommon after major weather events - it just slows down the water treatment process, taking longer to process safe drinking water that meets the Taumata Arowai Drinking Water Quality and Assurance Rules. That is why we also have stored treated water to draw on during these periods. Read more...
Water valve testing, ongoing around the district.
We are exercising water valves around the district to ensure they're working properly - this is an important part of maintaining our water network as it helps us identify issues early. This process may dislodge sediment and it's possible some properties may experience "dirty water".
If you notice dirty water, we recommend turning on an outside tap for a few minutes to flush through any sediment or air bubbles, which may cause discolouration to the water. If that does not solve the issue, please contact us 0800 746 467. Thank you for your patience.
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