Most rural fires are detected by the general public or property owners. If you become aware of a fire:
- If you are in a building, get down, get low and get out
- dial 111 and ask for Fire.
- stay well clear of the fire. Do not go back into the building under any circumstances
- do not try and extinguish the fire
- send someone to the roadside to meet the emergency services.
The operator in the New Zealand Fire Service (NZFS) control room will take all the necessary details and send the nearest NZFS Brigade or Volunteer Rural Fire Force. They will then notify the Principal Rural Fire Officer of the Thames Valley Rural Fire District (TVFRD), who will respond with further fire crews if required.
The TVRFD is required by the Code of Practice to have certain equipment and trained personnel available and able to carry out fire suppression (put out the fire). The person who lit the fire or the property owner will be held liable for all costs incurred by the TVRFD to extinguish a fire.