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New Zealand (except Auckland) is in Alert Level 2. Council offices and facilities are open, with social distancing and face coverings required. Click here for further details of Council services, including kerbside and Refuse Transfer Stations. If you are struggling to meet your costs, please call 0800 559 009 or click here for further details. Need to talk? 1737 is a free to call or text from any landline or mobile phone and is available 24/7. Youthline is free and available 24/7 to support our young people, call 0800 37 66 33.

Council services at Alert Level 2

At 11.59pm on Sunday 3 October, some areas of the Waikato (Raglan, Te Kauwhata, Huntly, Ngāruawāhia, Hamilton City and some surrounding areas) joined Auckland at COVID-19 Alert Level 3. The rest of New Zealand remains at Alert Level 2, including the Matamata-Piako district.


What you need to do

  • You can go to work and school with physical distancing.
  • Use the COVID Tracer app to record where you have been and who you have come into contact with. Make sure you have your bluetooth tracing turned on.
  • Wear face coverings if you can in public.
  • Be strict with hand hygiene. Wash your hands regularly for at least 30 seconds.
  • Get tested and self-isolate if you show any symptoms.
  • People at higher risk of severe illness from COVID-19 (for example, those with underlying medical conditions and old people) are encouraged to take additional precautions when leaving home.


Council services at Alert Level 2 (listed A-Z)

Alcohol Licences

We are continuing to undertake administration services, provide general advice, and process all alcohol licences/certificates where we have DHB and Police comments or these are not required.

Please note that Police and Health services are essential services and are a key part of leading the country’s response to the COVID-19 pandemic and are currently unlikely to be able to report or inspect on alcohol licences. A new order has been passed affecting all licences that have not been decided by a District Licencing Committing (DLC). The order requires that all alcohol licences cannot be approved by the DLC until they have reports from both Police and Health or 30 days after the "Epidemic Preparedness (COVID-19) Notice 2020" expires or is revoked (i.e. all levels are removed). This new order only applies to licences (on, off, clubs and specials) and therefore we are processing Manager’s Certificate as per the normal process.

Please contact us if:

  • your licence is due for renewal.
  • you are considering selling via the internet (remotely) to ensure that you comply with the relevant legislation.
Animal Control

Animal Control is available to respond to urgent call outs during all alert levels. Animal Control services continue as normal at Alert Level 2 - providing regular patrols and responding to complaints (urgent and non-urgent).


Building Consents and Inspections

Online building consents are being accepted and processed in the normal way.

We are offering on site building inspections, prioritising inspections that were cancelled due to the lockdown. In order for a Building Control Officer to visit your site, you must have a COVID Tracer QR code and hand sanitiser on the site. Anyone on the site during the inspection must wear a face covering and maintain a 2m distance from the Building Control Officer.

Please phone 07 884 0060 to book a building inspection. There may be some delays as we handle the backlog caused by the lockdown - please be patient.


Burials remain available at all levels, with restrictions on how many people can attend based on government guidelines.

To stop the spread of COVID-19, people should aim to have small gatherings of up to 100 people for public funerals and tangihanga while New Zealand is at Alert Level 2. There is more guidance on rules for funerals and tangihanga at Alert Level 2 on the COVID-19 website

A person in charge of a funeral, should ensure records are kept for contact tracing purposes, except where every person in a gathering knows each other.

You should not participate in any gatherings if you have COVID-19 symptoms or if you need to be in isolation for any reason.

To arrange a burial please contact us on 0800 746 467.

Council meetings

Council and Corporate and Operations Committee meetings will resume taking place in person under Level 2, ensuring that physical distancing and contact tracing rules are complied with. Meetings will continue to be livestreamed to ensure they are accessible to the public, while minimising physical contact. Staff and external presenters are also being encouraged to present remotely.

Council offices

Council offices will reopen at Alert Level 2 on Thursday 9 September. However, for simple enquiries, we'd prefer you call us on 0800 746 467 or contact us online.

Office hours are 8am-4.30pm (as normal), however, we need to limit the number of customers in reception – if you can’t enter the office without a 2 metre buffer please wait outside until another customer leaves. Please wear a face covering. The contract tracing QR codes are displayed at all Council offices so you can capture your visit. If you do not have the Covid Tracer app you will be provided with a booklet to record your visit.

We are taking extra precautions around payment and ask customers to avoid cash if possible.

Meetings with staff (such as Planners and Building Inspectors) are preferred to be held remotely via phone or video link. Please contact us to arrange an appointment.

We will not be making physical files (Property and Planning etc) available to you to view in person. We will supply you files electronically only, or if that doesn’t work for you, we will copy the files and you can pick them up from any of our three offices.

Event Centres

Sports and events bookings will be available at our event centres from Thursday 9 September. Users will need to comply with the Level 2 guidelines and return their signed safety plan to Council for approval before their booking will be confirmed.

Sports Users

  • Team sports events can continue, but are limited to 100 people within the Events Centre including coaches, players & umpires.
  • If you are sick stay home and get tested.
  • Sports groups must submit their safety checklist to MPDC for approval prior to their booking being confirmed.
  • Scan in on arrival via the QR code available on site. Sports managers, coaches must keep their own contact tracing details for their group.
  • All users are encouraged to wear a face covering wherever possible, except when exercising and playing sport.
  • Follow physical distancing measures.
  • One bubble in the change rooms at any one time. We encourage you to change at home if possible.  


Our Events team have put systems in place to manage all the COVID-19 requirements (e.g. contact tracing, physical distancing etc) for you. We also offer a range of equipment to host remote presenters if required. Booking capacity is currently limited to 100 for indoor events as per government guidelines.


Firth Tower Estate and Museum

Firth Tower will reopen on Thursday 9 September - see for opening days and hours. We have a number of additional precautions in place to help reduce the spread of COVID-19, such as:

  • Distancing measures in reception. We encourage visitors to pay by eftpos or paywave where possible.
  • Contact tracing is required for all visitors.
  • A specific route around the estate and exhibits to reduce contact. please maintain 2m distance between yourself and other visitors. 
  • All visitors 12 years and over must wear a face covering.
  • One bubble per building.
  • All children under 16 must be supervised by an adult.
  • Bookings and gatherings limited to 50 people indoors and 100 people outdoors.

Please be mindful, kind and patient of our staff and other visitors.

Freedom camping

Responsible campers can stay at open freedom camping sites, providing that they appropriately manage their health and safety, and that of local residents. People are able to travel outside of their region to a responsible camping site if they:

  • Are not COVID-19-positive, symptomatic or awaiting COVID-19 test results.
  • Undertake it in a safe way (such as abiding by social distancing guidelines).
  • Keep a record of where they go, when they go there and who they spend time with.
  • Have not arrived in New Zealand from overseas in the past 14 days.
  • Have not individually received (from a Medical Officer of Health) a direction under s.70(1)(f) of the Health Act 1956.

Visit the camping & dump stations page for information on designated freedom camping sites in the district.

Food Act Registration and Audits

We are continuing to undertake administration services, provide general advice, and process all registrations. During Alert Level 2, we are undertaking remote verification where these are due except for new businesses, which we are required to undertake an on-site verification.

Under COVID-19 Alert Level 2 most food businesses can continue making and selling food. The Ministry for Primary Industries have provided clear guidance.

We encourage all food businesses to contact us:

  • if your licence is due for renewal.
  • if you are considering making changes to the way you sell or prepare food (including adding takeaways and delivery options) to ensure that you comply with the relevant legislation.

If you are concerned about a businesses not complying with Alert Level 2 requirements, we encourage you to lodge your concerns at

Hauraki Rail Trail

The Hauraki Rail Trail will reopen under Alert Level 2, with riders required to register online before riding for contact tracing purposes.

This information will be kept confidential and not accessed for any other purposes than intended. You can register on their website


Health Licences (Camping Grounds, Funeral Directors and Hairdressers)

The health team are continuing to undertake administration services and provide general advice (over the phone). Site inspections are available in Alert Level 2, however, where possible this will be arranged at times that limit interaction with the public.


Matamata and Te Aroha Libraries will reopen Thursday 9 September 10.30 am, with the following safety measures in place:

  • You will either need to use the COVID Tracer app, use your COVID Tracer Booklet or provide your contact details.
  • Sanitise when you enter.
  • All visitors 12 years and over must wear a face covering.
  • Maintain 2 metre physical distancing.
  • Programmes will not run at Level 2.
  • Please do not visit if you are unwell.

Morrinsville Library refurbishment is still in progress, with opening date still to be confirmed.

Library Takeaways (our contactless book pickup service) will be available at all libraries from Thursday 9 September. 

For more information see

For any enquiries email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 07 889 8388.


LIM Reports

Normal LIM processing continue at Alert Level 2 - with both Standard LIMS (10 working days) and Urgent LIMS (3 working days) available. Council offices are open under Level 2 for ordering and payment, however, to reduce contact please order and pay online if you are able to.


Noise Control

Noise Control services continue as usual at Alert Level 2, but with additional precautions in place. Our staff (during business hours) and our noise contractors (after hours) will respond to noise complaints. If you are concerned about a gathering not complying with Alert Level 2 requirements, we encourage you to lodge your concerns at,

Parks and Reserves

Parks and reserves remain open at all levels but people are encouraged to maintain physical distancing while out and about.

Playgrounds and park furniture (like picnic tables and benches) are available under Alert Level 2. We encourage users to wash their hands/use hand sanitiser before and after using these.


Public Toilets

Public toilets around the district will reopen under Alert Level 2, following guidelines around extra cleaning.

We ask that no one enter the toilets while cleaning is in progress to ensure the health of our staff and allow them to do a thorough clean for your protection.



Rates were due on 25 August, however, we recognise that some customers rely on paying in person at Council offices. We have not applied any penalties to unpaid rates for August, allowing a window of just over one week for anyone who needs to pay in person to visit a Council office and make payment. Payment must be made by 4.30pm Friday 17 September to avoid the 10% late penalty.


Resource consents, development engineering and RMA Policy Planning

All planning services continue as normal under Alert Level 2, but with additional precaustions in place. If you need to speak with a Planner or Engineer we'd prefer to meet with you online or over the phone where possible.

Site visits/inspections are available, and staff will be taking additional precautions in line with government guidelines.


Rubbish and recycling

At Level 2, kerbside collections will continue as normal. Please put your rubbish on the kerbside in an official Council bag and recycling-only in your wheelie bin/green crate.


Only contractors who have the following approved plans will be allowed to work on the roading network in the Matamata-Piako district during Alert Level 2. This does not include State Highways.

  • COVID-19 Alert Level 2 Health and Safety Plans
  • Site Specific Safety Plans and
  • approved Traffic Management Plans

The approved plans include how the contractors will meet the COVID-19 Alert Level 2 requirements e.g. physical distancing, PPE (including masks), site specific safety and traffic and pedestrian management.



Please report street light outages on 0800 746 467 or using the Antenno app.

Swim Zone Pools

Swim Zone Te Aroha and Matamata will reopen on Thursday 9 September, with additional restrictions in place. Advance bookings are required to help us manage the numbers within the facility - please book online at or phone 07 888 4899 (Matamata) or 07 884 4498 (Te Aroha) to book. 

We have a number of additional precautions in place to help reduce the spread of COVID-19, such as:

  • Limited numbers in the facility at all times.
  • Customers must maintain 2m physical distance from other groups.
  • We encourage visitors to pay by eftpos or paywave where possible.
  • Please scan the QR code on arrival. If you can’t use the QR code you can either provide your name and number at reception or track your visit in the Covid booklet.
  • One person/bubble in changing rooms at a time. If possible, please arrive and leave in your togs.
  • One person/bubble per lane.
  • Additional cleaning will be taking place throughout the facility.
  • Only one spectator per bubble (and all children under 10 must have a supervisor 16 years or older).

We understand these changes may be frustrating, but we're doing our best to offer our services under strict conditions. Please bear with us, be considerate to other pool users and be kind.


Te Aroha i-SITE Visitor Information Centre

Te Aroha i-SITE Visitor Information Centre will reopen on Thursday 9 September. Please do not visit if you are unwell - ring us instead on 07 884 8052.

We are required to record your contact details for the purposes of COVID-19 contact tracing. Contactless payment (EFTPOS or paywave) is available when making purchases or bookings.


Te Aroha Mineral Spas

Te Aroha Mineral Spas will reopen on Thursday 9 September under Alert Level 2. 

We have a number of additional precautions in place to help reduce the spread of COVID-19, such as:

  • Bookings are essential. Please phone 07 884 8717 to or to book.
  • 2m distancing rules must be adhered too within the facility. Please wear a face covering if you need to breach the 2m rule with staff or another customer.
  • We encourage visitors to pay by eftpos or paywave where possible.
  • We have additional cleaning measure in place to ensure the safety of our staff and customers. The water in each spa is flushed between customers.

Be mindful, kind and patient with our staff and other visitors.


Thompson's Track

Thompson's Track is open at Alert Level 2.

Transfer Stations

Transfer Stations remain open for their usual days and hours at Alert Level 2. Additional precautions will be in place in line with the COVID-19 Alert Level 2 guidelines.

  • All Refuse Transfer Stations will be open on their normal days and operating hours.
  • Cash will not be accepted - eftpos and paywave only.
  • All visitors must wear a face covering.
  • Transfer stations will accept all types of waste (e.g. rubbish, recycling, and green waste).
  • Recycling sorting centres are reopening at Level 2 – please ensure recyclables are clean so they can be recycled. Please note that face masks cannot be recycled.

Additional COVID-19 precautions may cause delays – please be patient.

Rural residents who ordered a bin from Smart Environmental at Alert Level 4 - these will no longer be delivered and collected for free as the Refuse Transfer Stations are now open. Smart Environmental will contact you to see if you want to continue the service (at your own cost, not funded through Council).


Free WiFi (thanks to APNK) is available outside library buildings, as well as inside the libraries during Level 2. If using free WiFi, please maintain 2m physical distancing.