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New Zealand (except Auckland) is in Alert Level 2. Council offices and facilities are open, with social distancing and face coverings required. Click here for further details of Council services, including kerbside and Refuse Transfer Stations. If you are struggling to meet your costs, please call 0800 559 009 or click here for further details. Need to talk? 1737 is a free to call or text from any landline or mobile phone and is available 24/7. Youthline is free and available 24/7 to support our young people, call 0800 37 66 33.

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Complaints received by MPDC are entered into the Records Management or Customer Request Management systems and assigned to the managers of the service or area the complaint is related to. If you chose to lodge your complaint anonymously then our usual process of contacting you to discuss a resolution or let you know how we have dealt with your issue will not happen. However what you identified in your complaint, without your personal details, and how we resolved it may be published on our website or internally to help improve our services.

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