Complaints received by MPDC are entered into the Records Management or Customer Request Management systems and assigned to the managers of the service or area the complaint is related to. If you chose to lodge your complaint anonymously then our usual process of contacting you to discuss a resolution or let you know how we have dealt with your issue will not happen. However what you identified in your complaint, without your personal details, and how we resolved it may be published on our website or internally to help improve our services.