No, there are no sign up costs or ongoing costs for using Payble. If you choose to pay by credit card, our provider will apply a 1% charge.

Your rates invoice has a personalised QR code - scan it to easily set up and manage your rates payments on your phone or computer. We'll ask you for your mobile number so we can send text confirmations and ensure your payment is allocated to your property correctly.

Once your mobile number is confirmed you can:

• Choose how to pay by selecting one of three options (one-off payment, autopay or flexible payment).

• If you select flexible payment, choose a schedule that works for you (weekly, fortnightly or monthly).

• Enter your payment details.

• All done! You'll get a text to confirm your payment schedule and when there are changes to your account.

If you have any trouble setting up you account, please give us a call on 0800 746 467.

All payment and personal information are stored safely and meet the highest requirements for data security. Read our privacy policy here.

Payble is an Australian company that helps local government organisations improve customer payment experiences. Payble is safe and secure with PCI-DSS, ISO27001 and SOC2 certifications. Read the terms and conditions here.

Users are always prompted to log in using either their mobile number or email address with a one-time password.

No, you don't need to cancel your current direct debit payment. When you set up a payment plan in the Payble platform, we'll update your preferences on our end and cancel your current direct debit plan. This may take up to two business days, so make sure you swap over with enough time to avoid double payments. If you decide to make a one-off payment instead, remember to adjust any payment amounts currently set up. 

No, you can manage multiple properties with one Payble account.

You can turn off non-critical text notifications, or choose whether to get them by text or email. On the homepage, select Options then Manage notifications and make any adjustments. We do, by law, have to send you text notifications in some circumstances.

Yes. If you have set up a flexible payment schedule, you can skip a payment. Click on your payment plan and select Skip next payment from the option menu. That one payment will then be split across the remaining payments for the rest of the instalment. You cannot skip payments if you have chosen the Autopay payment type. If you have registered for Autopay, you automatically pay the total amount due on the due date.

Scheduled payments can be skipped twice per instalment on a flexible payment plan. The skipped payment amount is then spread across the remaining plan payments. You can't skip the final payment of a flexible payment plan. It is important to know that if your payment schedule is cancelled because of continued failed payments, then rates penalties may apply.

We'll notify you by text or email if your direct debit or credit card payment was unsuccessful. If the payment was part of a recurrent payment schedule, we'll reattempt to process the payment after two days, and we will text you when this occurs. You can also update your payment methods or skip this payment by logging into your account.

Yes, you can make additional payments. Depending on your type of payment plan, future scheduled payments can be adjusted.

Yes, updating a payment method is quick and easy. On the home screen, click on the Menu Button and go to Payment Methods. Here you can remove a payment method if you don't have an active plan or click Options to add a new payment method.

If you already have multiple payment methods and want to change a pre-existing plan to a different payment method, simply find your plan on the home page, click into it, click on Options and select your preferred payment method.

Yes, your existing plans will show on the home screen. If you want to change your payment schedule from monthly to fortnightly for example, you'll need to cancel the current plan and set up a new one. Please note, if you cancel an existing plan without setting up a new plan, penalties may apply if your rates have not been paid in full by the due date.

Yes, you need to cancel your payment plan for that property through your account. Please don't cancel directly with your bank as this will cancel all and future direct debits you might have with us. If you forget to cancel your plan, you will receive a text once we have been notified of the ownership change.

No, if your account specifically requires more than one person to authorise any payments, you currently need to use one of the alternative payment methods listed here.

No, not at present. Payble is just for rates invoice payments. There are ways to pay online for many services - check it out here.

No, you can still pay a number of other ways - click here to find out more.

If you receive a notification indicating that Payble has been updated, please click the 'Refresh' or 'Update' button to apply the latest changes. Once refreshed, it should function as expected.