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Our district is at the Orange setting of the new traffic light system (COVID-19 Protection Framework). Council offices and facilities are open, please wear face coverings and scan in using your NZ COVID-19 Tracer app. For further details about Council Services at Orange, click here.

Council services at Orange (listed A-Z)

Council has decided to keep with our current approach in following the government guidelines for events and public facilities at Orange for all of our offices and public facilities except Te Aroha Mineral Spas (this will come into effect on 1 February 2022). 

Council also decided the My Vaccine Pass will no longer be required for those physically attending Council or Committee meetings at Orange, to align with the requirements for offices and public facilities. 

Council considered staff feedback, feedback they’ve received from ratepayers and strict safety measures already in place at all sites including risk assessments for all positions. The decision applies at the Orange setting only. Council indicated the My Vaccine Pass may be required at all offices and public facilities at Red, however this would be reviewed at an extraordinary Council meeting should the situation arise.

My Vaccine Pass is required at Orange at the following Council facilities:

Domain House Beauty customers require a My Vaccine Pass (digital or printed version) as per government requirements for close-contact businesses.

Events or gatherings over 50 people as per government guidelines at Orange.

Te Aroha Mineral Spas customers will require a My Vaccine Pass at Orange from 1 February 2022.

Please note, children under the age of 12 years and 3 months do not need to provide a My Vaccine Pass to enter places with a vaccination requirement.

In the meantime, please remember to be gracious and respectful to our staff as we navigate the new traffic light system. The impact of COVID-19 affects us all in different ways and it’s important we stay kind and patient with each other. If you need support, please remember to reach out and get the help you need.
 
Remember to wear a face covering and scan in using your COVID-19 Tracer App (or use your COVID-19 Tracer booklet or sign in) as per usual when visiting our offices and facilities at Orange.
 

Council services at Orange (listed A-Z)

Alcohol Licences

We are continuing to undertake administration services, provide general advice, and process all alcohol licences/certificates where we have DHB and Police comments or these are not required.

Please note that Police and Health services are essential services and are a key part of leading the country’s response to the COVID-19 pandemic and are currently unlikely to be able to report or inspect on alcohol licences. A new order has been passed affecting all licences that have not been decided by a District Licencing Committing (DLC). The order requires that all alcohol licences cannot be approved by the DLC until they have reports from both Police and Health or 30 days after the "Epidemic Preparedness (COVID-19) Notice 2020" expires or is revoked (i.e. all levels are removed). This new order only applies to licences (on, off, clubs and specials) and therefore we are processing Manager’s Certificate as per the normal process.

Please contact us if:

  • your licence is due for renewal.
  • you are considering selling via the internet (remotely) to ensure that you comply with the relevant legislation.
 
Animal Control

Animal Control is available to respond to urgent call outs during all traffic light settings. Animal Control services continue as normal at Orange - providing regular patrols and responding to complaints (urgent and non-urgent).

 

Cemeteries

Funerals, tangihanga, burials and viewing of tūpāpaku (the person who has died) can go ahead at Orange. It is up to the staff and the whānau or family to agree if the funeral or tangihanga is only open to people with My Vaccine Pass or to a mix of people with or without My Vaccine Pass. If everyone has My Vaccine Pass, there is no limit to the number of people who can attend, both indoors and outdoors. See more information here.

 
Council and Committee meetings

Council has decided a My Vaccine Pass with proof of ID is required for all those physically attending Council and Committee meetings at Red only. Council, Corporate and Operations, Te Manawhenua Forum, Audit and Risk and Waharoa (Matamata) Aerodrome Committee meetings will be live streamed via audio/video link for those who don’t have a My Vaccine Pass or would prefer to attend online (at any setting).  

If you wish to speak at any Council or Committee meeting, in person or online, please complete an application form. A representative of Council will contact you with more information.

 

Council offices

Council offices are open for business at Orange. However, for simple enquiries, we'd prefer you call us on 0800 746 467 or contact us online.

Office hours are 8am-4.30pm (as normal), however, we need to limit the number of customers in reception – if you can’t enter the office without a one metre buffer please wait outside until another customer leaves. Please wear a face covering. The contract tracing QR codes are displayed at all Council offices so you can capture your visit. If you do not have the Covid Tracer app you will be provided with a booklet to record your visit.

We are taking extra precautions around payment and ask customers to avoid cash if possible.

Meetings with staff (such as Planners and Building Inspectors) are preferred to be held remotely via phone or video link. Please contact us to arrange an appointment.

We will not be making physical files (Property and Planning etc) available to you to view in person. We will supply you files electronically only, or if that doesn’t work for you, we will copy the files and you can pick them up from any of our three offices.

 

Domain House Beauty

Domain House Beauty will remain open at Orange. Due to the recent government guidelines surrounding close contact businesses, customers will be required to provide a record of their My Vaccine Pass prior to receiving a treatment at our facility.

There are three ways to get your My Vaccine Pass — online through My Covid Record, over the phone, and in person at a pharmacy. You can store your My Vaccine Pass on your smartphone or you can print a hard copy version - our friendly librarians at the Matamata-Piako District Libraries are here to help if you need assistance printing your My Vaccine Pass. Read more about My Vaccine Pass

We have several additional precautions in place to reduce the spread of COVID-19, including:

Bookings are essential. Please phone 07 884 8717 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to make an appointment.

Please scan the QR code on arrival. If you do not have access to the Covid Tracer app you can either provide your name and number at reception or track your visit in the Covid booklet. Please note that booking details may be used for contact tracing where needed.

One metre distancing rules must be adhered to within the facility where applicable. Face coverings are encouraged.

Contactless payment (EFTPOS or Paywave) is encouraged where possible.

We have additional hygiene and cleaning protocols in place to ensure the safety of our staff and customers.

We appreciate your patience and understanding with these changes. Be mindful, kind and patient with our staff and other visitors.

 
Events

Users can operate under orange but numbers are limited to a maximum number of 50 without a My Vaccine Pass or unlimited numbers with vaccine pass requirements.  Please feel free to contact our events team to discuss your bookings if you have any questions at This email address is being protected from spambots. You need JavaScript enabled to view it.. Events at Orange.

 
Firth Tower Estate and Museum

As a public facility we are open with capacity limits based on one metre distancing - see firthtower.co.nz for further information, opening days and hours.

  • Contact tracing and face coverings will be required.
  • Events/gatherings/bookings limited to 50 people without a My Vaccine Pass or unlimited with a Vaccine Pass.
 
Food Act Registration and Audits

We are continuing to operate as normal at Orange with additional safety measures in place.

At Orange, food businesses can continue making and selling food subject to requirements. The Ministry for Primary Industries have provided clear guidance.

We encourage all food businesses to contact us:

  • if you are considering making changes to the way you sell or prepare food (including adding takeaways and delivery options) to ensure that you comply with the relevant legislation.
  • If you are concerned about a businesses not complying with Orange requirements, we encourage you to lodge your concerns athttps://www.police.govt.nz/105support
 
Libraries

Visitors to the libraries:

Contact trace using either a) the COVID Tracer app  b) your COVID Tracer Booklet  or  c) providing your contact details.

Sanitise when you enter and wear a face covering if you are over 12 years of age.

Maintain 1 metre physical distancing.

Please do not visit if you are unwell.

We will gradually be reintroducing library programmes and events, and will be advising appropriate guidelines for these at the time.

Anyone who is housebound or vulnerable may contact us for special book deliveries or pick-ups.

For any enquiries email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 07 889 8388

For more information see matamatapiakolibraries.co.nz

 

LIM Reports

Normal LIM processing continue at Orange - with both Standard LIMS (10 working days) and Urgent LIMS (3 working days) available. Council offices are open at Orange for ordering and payment, however, to reduce contact please order and pay online if you are able to.

 

Noise Control

Noise Control services continue as usual at Orange, but with additional precautions in place. Our staff (during business hours) and our noise contractors (after hours) will respond to noise complaints. If you are concerned about a gathering not complying with Orange requirements, we encourage you to lodge your concerns at https://www.police.govt.nz/105support

 
Resource consents, development engineering and RMA Policy Planning

All planning services continue as normal at Orange, but with additional precautions in place. If you need to speak with a planner or engineer, we'd prefer to meet with you online or over the phone where possible.
Site visits/inspections are available, and staff will be taking additional precautions in line with government guidelines.

 

Rubbish and recycling

At Orange, kerbside collections will continue as normal. 

 
Streetlights

Please report street light outages on 0800 746 467 or using the Antenno app.

 
Swim Zone Pools and No.2 Bath House

Swim Zone
No public bookings or session times required unless you wish to book the facility for a school or group. Go to swimzonepools.co.nz for a booking request or for opening hours.

  • Contact tracing will be required so scan in using the QR code.
  • We encourage masks particularly in reception and changing rooms.
  • Aqua / Hydro classes will be running.
  • Little swimmer sessions running.
  • Play equipment and BBQ hire available.

No.2 Bath House (maximum of seven people per booking)
Public sessions - no booking required
Private sessions - bookings essential

Te Aroha i-SITE Visitor Information Centre

Te Aroha i-SITE Visitor Information Centre is open with Orange settings in place. You may visit us with or without a My Vaccine Pass. Visitors are to wear a face covering and maintain a two metre distance from staff and other visitors.

Contact trace using either a) the COVID Tracer app  b) your COVID Tracer Booklet  or  c) providing your contact details.
Please do not visit if you are unwell - ring us instead on 07 884 8052 or visit tearohanz.co.nz 
Contactless payment (EFTPOS or paywave) is available when making purchases or bookings.

 

Te Aroha Mineral Spas

Te Aroha Mineral Spas will remain open at Orange. Council decided at an extraordinary Council meeting at 1pm, 16 December to require Te Aroha Mineral Spas customers to use a My Vaccine Pass at Orange. This will come into effect on 1 February 2022. 


We have several additional precautions in place to reduce the spread of COVID-19, including:

  • Bookings are essential. Please phone 07 884 8717 or go to tearohamineralspas.co.nz to book.
  • Please scan the QR code on arrival. If you do not have access to the Covid Tracer app you can either provide your name and number at reception or track your visit in the Covid booklet. Please note that booking details may be used for contact tracing where needed.
  • One metre distancing rules must be adhered to within the facility.
  • Face coverings are to be worn in reception and waiting areas but are not required to be worn in the private spa rooms.
  • Contactless payment (EFTPOS or Paywave) is encouraged where possible.
  • We have additional hygiene and cleaning measures in place to ensure the safety of our staff and customers.
  • The water in each spa is flushed between customers as per our standard protocols.
  • We appreciate your understanding with these changes. Be mindful, kind and patient with our staff and other visitors.

 

Transfer Stations

Transfer Stations remain open for their usual days and hours. Additional precautions will be in place in line with the COVID-19 traffic light system guidelines.

  • All Refuse Transfer Stations will be open on their normal days and operating hours.
  • Cash will not be accepted - eftpos and paywave only.
  • All visitors must wear a face covering.
  • Transfer stations will accept all types of waste (e.g. rubbish, recycling, and green waste).
  • Recycling sorting centres are open at Orange – please ensure recyclables are clean so they can be recycled. Please note that face masks cannot be recycled.

 

WiFi

Free APNK WiFi is available inside and outside the libraries. One metre physical distancing is recommended.

 

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